Welcome, and thanks for visiting Ozzy’s Dry Cleaners. By accessing our site or using our services, you agree to these Terms & Conditions between Ozzy’s Dry Cleaners and you, our valued customer. Please read them carefully.
1. Payment Terms
- We do not accept cheque payments.
- All prices are subject to change without prior notice.
- Payment must be made in full before we can release items back to you.
- Outstanding balances must be settled before any new orders are processed.
- A 50% deposit is required for bespoke items.
For laundry subscriptions:
- Subscription fees are billed monthly in advance via Stripe, PayPal, or Direct Debit.
- No refunds for partial months or unused services.
- Subscription cancellations require 7 days’ notice before the next billing cycle.
2. Dropping Off Items
- You will receive a ticket – check the order details as the count and description are final.
- If the depreciated value of your item exceeds 10 times our service charge, notify our staff to select the correct service level.
- We require a signed Customer Consent Form for processing high-risk items such as curtains, rugs, leather/suede, wedding dresses, or beaded/embellished clothing.
3. Collecting Items
- Customers must check orders in-store before leaving, as we are not liable for missing items once you leave.
- Uncollected items may be disposed of after 90 days. We will not be responsible for any loss resulting from this.
4. Laundry Subscription Service
4.1 Plans & Services
Ozzy’s Dry Cleaners offers weekly laundry plans, which include wash, dry, and fold services.
- Basic Plan (£72/month) – 6kg per week
- Standard Plan (£112/month) – 10kg per week
- Premium Plan (£150/month) – 15kg per week
📌 Ironing is NOT included in any plan.
📌 Dry cleaning services are NOT included.
4.2 Pickup & Delivery
- Pickup and delivery are available Monday to Saturday within your chosen 4-hour slot (9 AM – 8 PM).
- Customers must confirm pickup time & whitening selection weekly via email/SMS.
- Laundry is returned within 24 hours of pickup.
4.3 Whitening Service
- Customers can add whitening as an extra service per order:
- Basic Plan: +£5 per 6kg
- Standard Plan: +£7 per 10kg
- Premium Plan: +£10 per 15kg
4.4 Missed Pickups & Address Changes
- Missed pickups may incur a £5 rescheduling charge.
- Address changes must be updated at least 24 hours before pickup.
5. General Exclusions & Liability
We are not responsible for the following:
5.1 Fabric & Cleaning Issues
- Items that suffer shrinkage, fading, or damage despite following the care label instructions.
- Feather/down-filled items that lose volume after cleaning.
- Items with faulty adhesives, weak stitching, or inherent fabric weaknesses that become noticeable after washing.
- Manufacturer defects that were not visible before cleaning.
5.2 Accessories & Delicate Items
We are not liable for accessories attached to clothing, including but not limited to:
✔ Belts, buckles, buttons, brooches, beading, leather trims, fur trims
✔ Painted logos, zippers, hoods, detachable collars
✔ Any accessory that may detach or be damaged in the wash
5.3 Household Items
We accept household items (duvets, bedspreads, curtains, upholstery covers, rugs, blinds) at the customer’s own risk. We are not responsible for:
✔ Adhesives, trims, tassels, or plastic stiffeners that detach during cleaning
✔ Silver/gold-painted fabric designs that fade over time
✔ Watermarks that may not be removable
✔ Shrinkage of up to 10% (common for curtains & upholstery)
📌 If you choose to clean these items with us, you accept that any damage is at your own risk.
6. Claims & Compensation Policy
6.1 Compensation Limits
Ozzy’s Dry Cleaners will compensate for lost or damaged items as follows:
✔ If no proof of purchase is provided: Compensation is limited to 5 times the cleaning cost.
✔ If proof of purchase is provided: Compensation is up to 10 times the cleaning cost.
✔ For items valued over £200:
- The customer must inform the staff before processing.
- The cleaning price may be adjusted accordingly based on the item’s value.
📌 Without prior notice at drop-off, compensation will be capped based on standard policy.
6.2 Filing a Claim
- All claims must be submitted within 24 hours of pickup.
- Customers must fill out a claim form for insurance purposes.
- Adequate time must be given for the claim to be processed and investigated.
- Claims are only accepted via email at info@ozzysdrycleaners.co.uk or in-store.
6.3 Ownership of Claimed Items
If compensation is issued, Ozzy’s Dry Cleaners retains permanent ownership of the damaged or lost item.
7. Loyalty Cards
- One stamp per visit, not per ticket.
- Loyalty cards must be presented at the time of purchase.
- No photocopies or duplicates accepted.
- Loyalty cards cannot be traded or transferred.
8. GDPR & Privacy Policy
- We do not share customer data with third parties.
- Customer details are securely stored and used only for order management & notifications.
- Customers can request data deletion at any time.
9. Amendments to Terms & Conditions
- These terms are subject to change without prior notice.
- Updates will be available in-store & on our website.
- By using our service, you agree to the latest version of these terms.
10. Contact Us
If you have any questions, please contact us:
📍 Ozzy’s Dry Cleaners
📞 0209231399
📧 info@ozzysdrycleaners.co.uk
🌐 www.ozzysdrycleaners.co.uk